WHITEHAWK PRIVACY POLICY

Our Commitment to Privacy  

Last updated May 15, 2020  

Thank you for choosing to be part of our community at Whitehawk Birding & Conservation. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our Whitehawk Privacy Policy, or our practices with regards to your personal information, please contact us at info@whitehawkbirding.com.

When you visit our website www.whitehawkbirding.com and use our services, you trust us with your personal information. We take your privacy very seriously. In the Whitehawk Privacy Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in the Whitehawk Privacy Policy that you do not agree with, please discontinue use of our sites and our services.

The Whitehawk Privacy Policy applies to all information collected through our website (such as www.whitehawkbirding.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services“).  Please read the Whitehawk Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us.  

  1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or Apps or otherwise contacting us. The personal information that we collect depends on the context of your interactions with us and the services you use.

This notice applies to all information collected or submitted by Whitehawk Birding & Conservation. On some pages, you can make requests for information, and register to receive materials. The types of personal information collected at these pages are:

  • Full name
  • Email address
  • Phone number
  • Passport number and expiration date
  • Birthdate
  • Pertinent health/medical information
  • Dietary restrictions

On some pages, you can submit information about other people. For example, when including information for your emergency contact.  In this circumstance, the types of personal information collected are:

  • Name
  • Relation to you
  • Email address
  • Phone number
  1. HOW WE USE YOUR INFORMATION

We use personal information collected for a variety of business purposes described below. We process your personal information for these purposes in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

Whitehawk Birding & Conservation may use your information:

  • To process and respond to inquiries and for the purposes for which you provided the information, such as to sign you up for our newsletter, book a tour, or receive information about our services.
  • To personalize the content and improve the navigability of the website.
  • To alert you to new tours, site features, special events and services.
  • To conduct surveys to measure your satisfaction with our service.
  • To enforce our Terms of Use.
  • To send you marketing and promotional communications. We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
  • Request Feedback. We may use your information to request feedback and to contact you about your use of our Services or Apps.
  • To deliver services to the user. We may use your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users.  We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

We use the information you provide about yourself when completing a registration form or when signing up for our newsletter. We do not share this information with outside parties except to the extent necessary to complete your reservation within our services provided (for example, passport information may be shared with airlines to book flights, hotels, for local travel services, or other. Dietary restrictions or other medical information may be shared with hotels/restaurants for client safety).

We collect the information you provide about someone else when naming your emergency contact. We do not share this information with outside parties except in a medical emergency.

You can register with our website if you would like to receive our e-newsletters as well as updates on our new tours and services.

  1. DO WE SHARE YOUR INFORMATION WITH ANYONE?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. 

We may process or share data based on the following legal basis:

  • Consent:We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests:We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations:We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests:We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: hotels, local airlines, etc. that require passport and other information.

Third parties may  conduct data analysis, email delivery, hosting services, customer service and marketing efforts. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in the Whitehawk Privacy Policy, we never use or share the personally identifiable information provided to us online and/or by other means such as phone or mail correspondence in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. We do not sell our clients’ personal information to anyone.

  1.  COOKIES AND OTHER TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (see below).

  1. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services or Apps is at your own risk. You should only access the services within a secure environment.

  1. DO WE COLLECT INFORMATION FROM MINORS?

Whitehawk Birding & Conservation does not knowingly collect information from or market to minors under 18 years of age, without the explicit permission from a parent or legal guardian. If you are under 18, please do not submit any personally identifiable information to Whitehawk.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at info@whitehawkbirding.com.

  1. WHAT ARE YOUR PRIVACY RIGHTS?

You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you have the right to inform your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our website. 

  1. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

  1. DO WE MAKE UPDATES TO THIS POLICY?

We will update the Whitehawk Privacy Policy as necessary to stay compliant with relevant laws.

The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

  1. HOW TO CONTACT US

If you have other questions or concerns about the Whitehawk Privacy Policy, please send an email to info@whitehawkbirding.com or call 208-473-2473 (USA) or +507 6267 9745 (Panama).

This privacy policy was generated, in part, by Termly.

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